Shipping & Returns

Shipping:

1. Shipping Availability:

   We are pleased to offer shipping services all over Pakistan through our trusted shipping partners (couriers). You can enjoy the convenience of having your order delivered to your desired location, whether it's a major city or a remote area.

2. Shipment Tracking:

   Once your order has been dispatched, we will provide you with a tracking number and send an SMS notification. You can use this tracking number to monitor the progress of your shipment on our website. Tracking link will be available in your order detail once shipment has been done. You can visit the tracking link to get real-time updates on the whereabouts of your package.

3. Delivery Time:

   We understand the importance of receiving your order in a timely manner. The delivery time will depend on your location and the products you have chosen. While we strive to expedite the shipping process, please note that unforeseen circumstances such as weather conditions, public holidays, national or religious events or logistical constraints may occasionally cause slight delays. Rest assured, we will make every effort to ensure prompt delivery.

4. Cash On Delivery (COD) Orders:

   If you opt for Cash On Delivery as your payment method, please ensure that you have the exact amount ready for payment when the courier agent arrives at your address. This will facilitate a smooth transaction and help avoid any inconvenience.

5. Bank Transfer Payment Method:

   We are pleased to introduce the Bank Transfer payment method to provide you with more flexibility in completing your purchase. If you choose the Bank Transfer option during checkout, your order will be placed in "processing" status.

   Here are the details for HumKhas' bank account:

   Bank: Faysal Bank
   Account Title: HumKhas
   Account Number: 3040301000006975
   IBAN: PK56FAYS3040301000006975

Returns:

1. Initiation of Return:

   We want you to be fully satisfied with your purchase. If for any reason you are not entirely happy with your order, you can initiate a return request within 7 days of receiving the order. Please follow the instructions provided on our Returns form, which is easily accessible on our website. Select the appropriate reason for return and provide any additional details required.

2. Returns for Reasons Not Listed:

   If you have a specific reason for return that is not listed on our Returns form, we encourage you to contact our customer support team. They will assist you in addressing your unique situation and guide you through the return process.

3. Shipping Charges:

   When initiating a return, please note that any shipping charges paid at the time of purchase are non-refundable. These charges cover the cost of shipping your order to your location. We appreciate your understanding in this regard.

4. Return Eligibility:

   To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. Please ensure that all tags, labels, and accessories are intact. Certain products may have specific return criteria, so kindly refer to the product description or contact our customer support team for more information.
   
   
5. Return Packaging:
   
   When returning an item, please ensure that it is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible, including all accessories, tags, and labels. Adequate packaging will help ensure that the product arrives back to us in its original condition.
   
   

6. Return Processing Time:

   Please note that the processing time for return requests is 10 days. Our team will work diligently to process your return as quickly as possible.

7. Return Shipping:
   
   The responsibility for the cost and method of return shipping may vary depending on the reason for the return. Please refer to our Returns policy for specific instructions on return shipping, including any applicable shipping labels or instructions provided by our customer support team.

Our aim is to provide a seamless shipping and returns experience for our valued customers. Should you have any further inquiries or require assistance, our dedicated customer support team is ready to assist you.